Hosting Services

Listing Management

• Manage listings as co-hosts

• Use Airbnb and/or VRBO

• Sync listing calendars

• Manage pricing

Guest Communication & Customer Service

• Respond to booking requests

• Answer guest questions before, during, and after their stay

• Provide on-demand support for guests, property service teams, and the client

• Send booking confirmation messages

• Send guest fee requests when needed

• Send check-in information before the guest’s stay

• Send check-out information before the guest’s departure

• Update and communicate new door codes

• Write guest reviews

Housekeeping Management

• Communicate the booking calendar with the cleaning team

• Manage property turnovers between guests

• Assess damages and follow up with guests

• Gather inventory needs from the cleaning team

• Order and restock guest amenities

Maintenance Management

• Schedule and coordinate property repairs as needed

• Coordinate lawn care

• Coordinate pool and hot tub maintenance

• Coordinate trash pickup

• Schedule quarterly property inspections